SUPPORT AND FAQ
SUPPORT AND FAQ
We hope that your experience withΒ Beumoon is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
You can find information about shipping & handlingΒ Β and track your orderΒ in TRACK YOUR ORDERΒ Please note customers are not responsible for any customs and tax charges for their order, as we will bear all costs.
What is my tracking number?
Tracking will be available 1-3 days after your order. Please do reach out if you havenβt received yours after 7 by contacting support.Β
My item arrived damaged, what should I do?
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Contact us:
If we still haven't managed to answer your question please feel free toΒ contact usΒ atΒ Info@Beumoon.comΒ and we'll get back to within 24-48 hrs.